FAQs

From delivery and lead times, to help with your order and more about Maple & Main. Check out our FAQ section below for information related to products, payments, shipping, returns, and more.

General Information

Who is Maple & Main?

Maple & Main is a curated collection of home essentials, blending timeless design with sustainable practices. Our mission is to elevate everyday living through thoughtfully crafted products that bring warmth and style to your home.

Where are your products made?

We collaborate with artisans and manufacturers worldwide, ensuring each piece meets our high standards of quality and ethical production.

How can I contact Maple & Main?

For inquiries, please visit our Contact Page or email us directly at support@mapleandmain.com. Our customer service team is here to assist you.

Shipping & Returns

How long will it take for my order to arrive?

Most in-stock items ship within 5–7 business days. Delivery times vary based on your location and the shipping method selected at checkout.

What are your shipping costs?

Shipping fees are calculated at checkout based on your order total and delivery location.

Can I track my order?

Yes, once your order ships, you'll receive a confirmation email with tracking information.

What is your return policy?

We accept returns within 30 days of purchase for eligible items. To initiate a return, please visit our Returns Page and follow the provided instructions.

Do you offer exchanges?

Exchanges are available for items of equal value. Please contact our customer service team to facilitate an exchange.

Product Information

What materials are your products made from?

Our products are crafted from a variety of high-quality materials, including sustainably sourced wood, organic textiles, and premium metals. Each product page provides specific material details.

How should I care for my products?

Care instructions vary by product. We recommend following the specific care guidelines listed on each product page to ensure longevity.

Are your products eco-friendly?

Yes, sustainability is at the core of our brand. We prioritize eco-friendly materials and ethical production methods in all our products.

Can I request customizations?

Some products offer customization options. Please check the individual product pages for availability or contact us for special requests.

Explore More

Discover our full range of curated collections by visiting our Shop Page. If you have further questions or need
assistance, please don't hesitate to reach out through our Contact Page.

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